FAQ: order and delivery

How to place an order

All products presented on the site qlare.com are samples. To order a product based on a sample, select the appropriate product, add it to the cart, and follow the instructions on the screen. Please note that each order is individual, since it was made by hand only for your order.

Payment and delivery

Payment for the order is made on the website or by an invoice that is sent to you by email. The payee and seller is individual entrepreneur Shvechkov Stanislav. If your order includes a choice of colors or an individualized model, our service manager will contact you before the production of the product and agree on the necessary details. The bank card payment service via the website qlare.com and the invoice sent to your email address is provided by Tinkoff Bank. This Bank also ensures the performance and security of the service. Currency conversion is carried out at the rate of the Central Bank of the Russian Federation on the day of payment for goods / services. Website Qlare.com does not collect or store your payment data. Delivery is provided by TNT express. When placing an order, you must enter reliable and correct recipient data. When you place an order, You get a tracking number that you can use to track your order. TNT express is fully responsible for the delivery and safety of your order. For your convenience, we have included the delivery cost in the order price. From the moment the order is sent to the delivery company service and the shipment tracking is received, our services are completed. You may be required to pay customs duties while receiving your order. You can check this with your country's customs and government authorities.

Return policy

The product is not returned as each order is made by hand directly for your order and can not be used for sale to third parties. Each product is individually tested and fully tested before shipment. Therefore, sending a defective product is 100% excluded. If You received a defective product, the defect occurred during the delivery of the product. In this case, you need to contact the delivery service, because we pay for the insurance of the product when order the delivery. If you have some questions before order you may ask them via support [at] qlare.com

Customer support

If you have some questions before order you may ask them via e-mail: support [at] qlare.com